Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website sharosolutions.co.uk and the services provided by SHARO SOLUTIONS LTD ("we", "our", "us").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

SHARO SOLUTIONS LTD is registered in England and Wales under company number 16359683. Our registered office is at 82 Greenside, Slough, England, SL2 1ST.

2. Services

We provide IT consultancy services including, but not limited to:

• IT strategy and consultancy
• Cybersecurity assessments and penetration testing
• Cloud infrastructure design and migration
• Managed IT support services

Specific services will be defined in individual service agreements or statements of work.

3. Service Agreements

All services are provided subject to a written service agreement or statement of work that specifies:

• Scope of services
• Deliverables and timelines
• Fees and payment terms
• Responsibilities of both parties
• Any specific terms applicable to the engagement

In the event of any conflict between these Terms and a service agreement, the service agreement shall prevail.

4. Fees and Payment

Fees for our services will be specified in the relevant service agreement. Unless otherwise agreed:

• Fees are quoted in British Pounds (GBP) and exclude VAT
• Invoices are payable within 30 days of the invoice date
• Late payments may incur interest charges at the statutory rate
• We reserve the right to suspend services for non-payment

5. Client Responsibilities

To enable us to provide our services effectively, you agree to:

• Provide timely access to systems, information, and personnel as required
• Ensure the accuracy of information provided to us
• Comply with our reasonable requests and recommendations
• Maintain appropriate backups of your data
• Notify us promptly of any issues or concerns

6. Intellectual Property

Unless otherwise agreed in writing:

• We retain ownership of our pre-existing intellectual property, methodologies, and tools
• Deliverables created specifically for you become your property upon full payment
• We may retain copies of deliverables for our records and quality assurance
• We reserve the right to use anonymised case studies for marketing purposes

7. Confidentiality

We will maintain the confidentiality of your information and will not disclose it to third parties except:

• As required to provide the agreed services
• With your prior written consent
• As required by law or regulation
• To our professional advisers under appropriate confidentiality obligations

Confidentiality obligations survive the termination of any service agreement.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the fees paid for those services in the 12 months preceding the claim
• We shall not be liable for any indirect, consequential, or special damages including loss of profits, data, or business opportunities
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

9. Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care. However:

• We do not guarantee specific outcomes or results
• Our advice is based on information available at the time and may need to be updated
• You remain responsible for decisions made based on our recommendations
• We are not responsible for the actions of third-party service providers

10. Termination

Either party may terminate a service agreement:

• By mutual written agreement
• For material breach by the other party, if not remedied within 30 days of written notice
• Immediately if the other party becomes insolvent or enters administration

Upon termination, you must pay for all services provided up to the termination date. We will return or securely destroy your confidential information as requested.

11. Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. Please refer to our Privacy Policy for details on how we handle personal information.

12. Website Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems or networks
• Transmit any harmful or malicious code
• Collect or harvest information from the website using automated means
• Use the website to send unsolicited communications

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Links are provided for convenience only and do not constitute endorsement.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government restrictions, or failure of telecommunications or internet services.

15. Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

If you have any questions about these Terms, please contact us: